Clearing Your Browser Cache

Your browser cache

Web browsers store temporary copies of the web pages you visit in what’s referred to as the “browser cache.” They do this as a way to speed up the web experience. If your browser detects you have visited a page earlier in the browsing session, they pull the copy of the page from the cache rather than going all the way out to the Web to get a copy from the site’s server, saving processing time and making the experience smoother.

Unfortunately, sometimes an old or incomplete copy of a page gets saved to your cache and it prevents you from doing what you want to do on the Web. When you come across a page doesn’t look right or you get hung up when trying to execute some web functionality, clearing the browser cache will often straighten things out. Below are instructions on how to clear the cache in the Web’s most popolar browsers.

Don’t forget the cookies

Small bits of code called “cookies” are also important to the effective functioning of web browsers. There are a lot of misconceptions out there about cookies – some people fear they track all your web behavior or contain viruses. For a good summary of what cookies are and why we need them.

Like cached copies of web pages, sometimes cookies can get in the way of effectively using a web site. If you have trouble using a website after clearing the browser cache, the next step may be to delete the cookies stored in the browser. Most browsers associate clearing the cache with deleting cookies and provide control over cookies in the same general area. We’ve included information on deleting cookies with the cache-clearing instructions below.


Browser type

  • Internet Explorer 7
  • Google Chrome
  • Mozilla Firefox
  • Safari (Mac)

Internet Explorer 7

  1.  Select “Tools” at the right side of the browser’s toolbar. Select “Internet Options” from the bottom of the “Tools” pop-up menu.

Clear Browser Cache






2. On the “General” tab of the “Internet Options” dialog box, select “Delete” in the “Browsing History” section.














3. Uncheck the “Preserve Favorites website data” box. Check the “Temporary Internet files”

and “Cookies” boxes. Select “Delete.”













Google Chrome

  1.  Select the Chrome menu on the browser toolbar.







2. Select “Tools.”
















3. Select “Clear browsing data.”










4. Select the checkboxes for the kind of data you want removed. Use the dropdown menu to select the time from which you want to delete data. Choose “beginning of time” to delete all the data.











5. Select the “Clear browsing data” button. This will both clear the cache and remove cookie












1. Select the “Firefox” button at the top left corner for the browser window, then “Options.”












2. Select “Advanced” (1), then “Network” (2), then “Clear Now.”













1. From the “Safari” menu, select “Preferences.”









2. Select “Remove All Website Data.” This will both clear the cache and remove cookies.








If you are still having trouble with your browsing experience, we have Agents standing by to help.